Cutters Landscaping

"I wish I could say we had the same positive experience as so many others here, but unfortunately we did not. The initial estimating was all fine but it broke down from there. Just some of the issues: -I emailed to ask about the project start and good thing I did because the answer, late that night, was "tomorrow". I asked what they would be doing first, so we could be prepared, and then it turned out what I was told was very different from what actually occurred. Moreover, that first day, the two workers spent most of their time sitting around in our yard or their vehicles, not working, I believe because they lacked proper equipment and direction. For example, one task was removing a small tree an I observed them hacking at it with a digging bar. When I reached out to my contacts (Charlie and Felipe) I was told Charlie was out of town until the end of the week. So, we had no oversight onsite. -Communication breakdowns continued with things like getting questioned about specs that we had gone over in the pre project walk through but not getting questions about other critical decisions. -Quality issues abound. We are left with composite decking with uneven cuts, poorly constructed joints, and inappropriate spacing. It's also not the dimensions/height expected. The metal that was installed under our shed was left with gaps where pieces meet. The garden beds were overfilled with dense soil. The stump from the small tree is still protruding in our yard. -Irrigation issues. We asked for drip irrigation around the house. Purportedly a licensed irrigator installed this however it is located within 2 inches of the house, and on top of or just below the soil line, none of which is standard and all of which has to be redone to prevent foundation damage. Further, the drip irrigation in our garden beds is connected to the sprinklers that irrigate our rear lawn, so to water the garden we have to water the entire yard; this is a terrible "shortcut" they took to avoid adding or splitting a zone. -Timeline: estimate for the project was one week. It took over three weeks with multiple "false" end dates given and rescheduled. -Many instances we had to observe/inspect the work and intervene by contacting Charlie and Felipe to address things that were being done incorrectly, contrary to what was agreed, or just not at all. For instance, the two sprinkler heads under the deck were not capped and had we not pointed it out, they would have been left that way under the new deck. Some things were just never remedied, like the deck hangers we asked for. A warped board was installed on our privacy wall and we had to ask for it be replaced and for the design to be improved to prevent immediate warping of other boards. All work was basically completed by the same two workers (except some of the irrigation work), which left us wondering about capabilities and project resource planning. These workers were also, as I understand from the contract, subcontractors and not Cutters employees. Their personal vehicle also left oil stains in our driveway. In total, we spent a hefty sum for what we believed would be a high quality job from an experienced provider. Instead, we were left with low quality outputs that took longer than promised and cost more than other similar vendors. We'll now have to spend time and money remedying certain things. We would not recommend Cutters. All posted photos are the final products we are left with..."

"We invested in a whole landscape redesign with Cutters Landscaping four years ago. I wanted to give the landscape time to mature before reviewing, but the long-term results have only highlighted the poor execution of the project. While they completed the job, there were several major issues, largely stemming from a complete lack of oversight: 1. Absent Project Management: The project manager was rarely on-site. When I pointed out initial flaws in the walkway spacing, I discovered the PM never even gave the workers the detailed design layouts to follow. 2. Ignored Design Plans: Because the crew didn't have the plans, garden beds were misplaced, wrong plant varieties were used, and our walkway dimensions were altered, resulting in awkwardly large steps between paving stones. 3. Poor Material Quality: The raised steel beds they installed are already disintegrating after just four years, well short of their expected lifespan. 4. Subpar Workmanship: I am still finding plants that were simply dropped into holes with broken roots and covered with mulch, without any soil packed around them. 5. Unbalanced Results: Due to the wrong varieties and placements, our yard now has huge bare patches mixed with overgrown areas that look completely unplanned. For a premium price point, I expected professional project management and attention to detail. If you use Cutters Landscaping, be prepared to act as your own project manager to ensure the crew actually knows what they are supposed to be doing."

"Had a wonderful experience with Cutters and their team. Our landscape looks beautiful, plant recommendations aligned with what we had in mind, and the communication was perfect. We would recommend Cutters!!"

"Cutters crews did an amazing makeover to our property including installing a very well constructed patio cover. Worked with our plans and ideas and made it happen!"

"These guys came out and totally redid our front yard. Very happy with the overall experience and end result."

"We hired Cutters Landscaping to help us convert a dirt lot into a new outdoor space. From the beginning until the end, the process was absolutely seamless. These guys are true professionals and you can expect great work. They have great systems in place (messaging, quotes, payment etc.) and you feel like you are in control of the process. My wife created a mockup and they turned it into a reality! I had the pleasure of working with Charlie, who was an absolute pleasure. He walked me through the entire process and was available at all times to address all my questions. He was super knowledgeable, patient, and a really nice person. I will definitely be using Cutters Landscaping again and highly recommend their services. Thank you to Charlie, Felipe and all of the staff for your exceptional work. Keep doing what you are doing!"

"I would highly recommend Cutters, Charlie and his teams of landscapers. They completely transformed our backyard, on budget and to the schedule which they committed to. And they were extremely accommodating in every way.. Big thanks to Charlie and team!!"

"5-star rating, from our point of view, comes related to the expert stonework. (Thank you, Erasmo!). Affable yet hard-working crew was a pleasure...thanks to Jose and Jesus. Well……after a few months and a failure to respond to concerns after the installation….."

"Cutters Landscaping did our backyard 2 years ago. The quality of work and materials are great, because our yard still looks the same and doesn’t require a lot of maintenance. We are very satisfied with the result and would work with them again!"

"We couldn’t be happier with our landscaping project! Our yard was washing away with the rain so we needed a quick fix but also wanted something aesthetic. Charlie gave us a fair estimate and they started the next day. It was done in less than three days and the workers were so nice too. Our new area has made it so we don’t have to worry about losing more of our yard, and now we have a gorgeous area to relax in the shade. He made sure we had lots of plants for butterflies and hummingbirds. We’re so impressed with everything from start to finish. They will always be our go-to for anything in our yard."

"Update June 2024: We asked Charlie and his amazing team to extend our yard behind our pool. They did an amazing job leveling the ground, replanting our cherry laurels, trimming them down, and extending our turf. We love the end result! We worked with Charlie and his amazing team to do the landscaping in our backyard, around our newly built in-ground pool. They leveled our yard, added turf, greenery, drainage system, and crushed rock. Additionally they restored our front and side yard after pool construction left it bare. Charlie and his team were very responsive and were able to accommodate last minute design additions. Working with Charlie and his team was a pleasure! 10 out of 10!"

"Cutter's did such a wonderful job with our landscaping project! They were punctual, efficient, professional, and friendly. We got quotes from several different landscapers and theirs was not only the most affordable but we loved how transparent the pricing was. They were willing to work creatively to keep things within our budget and the quality did not suffer - it turned out great. We would highly recommend them to anyone looking for landscaping!"

"Cutters Landscaping was a pleasure to work with. My yard was in dire need of repair due to severe erosion before possible foundation damage if left unattended. Our project manager Justin was extremely responsive and professional, and Erasmus's team came by everyday to perform the erosion repair and build a retaining wall in just 3 days. Everyone I interacted with was a delight to talk to, and the end result was great. The quote for the job was also the cheapest of the 3 landscaping companies I've talked to, so I highly recommend this company for your landscaping needs."

"Great communication!"

"Cutters landscaping lives up to their reviews. Charlie and his team were excellent. They completely transformed our hardscape maintenance nightmare of a front yard into beautiful grass. We look forward to working with them again on the rest of the projects we have planned for our home."