Elite Air Conditioning and Plumbing

"I’ve never seen such careless driving from a company vehicle. Cut me off, no signal, and swerving between lanes. Completely unacceptable. Do better."

"Best service in Austin. Came out quickly, solved the problem immediately, and was super friendly. Desmond is a legend!"

"I always recommend Elite as the go to for HVAC and Plumbing service, both commercially and residential. Their work is top notch, they care about their customers, and they never take advantage or sell you things you don't need. They've absolutely saved me money, time, and heart ache over the years. Special shout out to Gabe, who came over today to help me with my steam unit! He was great!"

"Stellar service from first call and estimate appointment to installation. The installers were friendly and professional. Very happy I chose Elite Austin AC."

"Had Eric Nanez and one of the trainers come out same day due to a leak in our kitchen sink. They were both so professional and explained everything to me really clearly. Another great experience with Elite."

"As always, Elite sends the most competent technicians to fix my HVAC problems. Alex was fantastic and took the time to explain how my system works and walked me through some simple fixes. I have a maintenance plan with Elite — so today’s repair visit was even discounted. The plan has been worth every penny! Update in January 2025: we have lots of dusty construction projects around my neighborhood + pollen from cedar trees so I called Elite to get the UV Active Pure Light air filtration system installed. WHAT A DIFFERENCE! My sneezing came to an almost complete standstill and the air feels so much cleaner and fresher. I’m so happy. Desmond did a fantastic job installing the system and even took the time to return my calls for days afterwards to answer my follow up questions. Elite is the best!"

"Great Experience, very professional."

"January 2026: Wil was onsite to handle a water pressure and was able to quickly diagnose and present a solution. Very professional and helpful with additional maintenance tips. July 2025 update: Frank came out to do preventative maintenance. He was friendly, professional and gave us great tips for preserving our HVAC investment. Thanks again Elite HVAC team! —— For our renovation, we had a new HVAC system installed by Elite Air-conditioning. Afterward, we were happy to learn that they provide preventative maintenance to help keep Hvac in tip-top shape. From scheduling to maintenance, the service is consistently excellent. From Caelen to Leonard, and Frank, the technicians, have been on-time, and professional and provided helpful tips to help improve the ongoing performance of our system. We highly recommend the Elite team!"

"Spam is not the way to win new customers"

"Elite installed the HVAC system in the newly built home that we purchased 2 ½ years ago. I signed up for their maintenance program which includes visits for system checks twice per year. We called them out in May ‘25 due to poor system performance in one of the two units. They indicated that there was likely a refrigerant leak, but they could not find it. They added refrigerant and said to keep an eye on it. In October ‘25, we called them out again, due to substandard performance of the same unit. This time they found the leak in the coil. This time lapse was very significant since my 3rd party home warranty coverage of HVAC and plumbing type isses expired in July ’25. Under this warranty, Elite (or whoever does the repair) would be paid by the warranty company and not me, the homeowner. The coil is under a manufacturer warranty but the labor and refrigerant is not. The issue is Elite’s complete lack of concern or desire to work with us, a customer who has regularly paid them for maintenance. When I explained the significance of the May diagnosis and the October diagnosis, I got back a major shoulder shrug. Their first response was, “we don’t do warranty work”. That’s not the point. The five-month delay between “not finding” the leak and locating it, meant the difference between $0 out of pocket for us and their initial estimate of $1,800. (Keep in mind these systems are TWO YEARS OLD.) As I tried to explain this, the email responses back from them just got shorter and more indignant. They basically have stopped responding. The alternative approach was to 1) show the slightest bit of empathy for the situation, and 2) work some kind of deal where their costs are covered and, guess what, you save a customer who would have stayed an advocate for Elite. On the contrary, I will steer people away from Elite at every opportunity. Buyer beware. The story ends with us staying away from the “big guys” in the HVAC business who seem more driven by profit than true customer satisfaction (regardless of their advertisements). We used a reputable, licensed, small HVAC supplier whose quality of work and reputation absolutely matter to them in order to drive their continued success. And we saved a bunch of money…"

"Highly recommend them. From start to finish, they were professional, responsive, and meticulous. Communication was seamless, and they ensured every detail was perfect. Special shoutout to Kayla—she’s an absolute rockstar!"

"Damon and Gabe were incredible."

"Wil and Austin were the technicians that installed my water filtration system. They were extremely knowledgeable and answered all my questions. They were efficient, fast, and extended great customer care. Based on their stellar work, I will definitely refer Elite to my family and friends for any air conditioning and plumbing needs they may have. They did a great job!!!"

"Wil and Daymond were absolutely wonderful! They came to One Smile Dental to repair a sink and did excellent job. They were very kind, professional, and friendly through the whole process.They explained what need to be done and worked quickly. Highly recommend. Thank you Wil and Daymond for your outstanding service!"